Capacity Building is perceived nowadays as more than just training; instead, it is an on-going process that includes both human resources development and institutional development to ensure that institutions and nations in the wider spectrum improve their ability to perform successfully. The human resources development focuses mainly on the process of developing and strengthening individuals with the necessary competencies, skills and knowledge that will enable them to perform their duties effectively. While institutional development is concerned with the elaboration of management structures, processes and procedures. Thus building capacity refers to the ability of an institution to achieve its mission and strategic goals in an effective and efficient manner. Leveraging on its own internal team, its international network of experts and it various partnerships, CLICKS works closely with higher education institutions regionally and globally to support internal capacity building via offering different training and mentoring activities in each of its five areas of expertise. In addition, and in alignment of its vision of serving the regional higher education community; CLICKS is equipped and able to deliver programs outside the UAE when and as needed.

In-house programs offer a systematic and yet holistic customized approach for the process of human capital development. This approach is based on an individualized, highly customized approach dedicated to addressing individual and institutional needs and requirements and offering a complete developmental perspective. These programs not only focus on knowledge acquisition but are also meant to provide participants with the opportunity to build ‘self-confidence’ , understand the relation between their work and that of other colleagues’ work and to work on aspects related to leadership development.

In-house programs require some level of ‘prior to the program’ coordination between the Center and the requesting institution; where the requesting institution will need to provide relevant information on gaps and challenges identified to be addressed as part of the program, specific areas of focus and attention, particular institutional context, certain institutional practices to be enforced, etc.

In addition, the Center can assist higher education institutions in identifying skills’ and competencies gaps and may provide both conceptual and practical advice on skills development opportunities to academic leaders, faculty members and other stakeholders within higher education to enable them to meet their short and long term objectives while being able to respond to the challenges of changing expectations of their customers amid an increasingly competitive landscape.

In- house tailored programs are useful to be considered by institutions in the following instances:

  • When issues/ challenges specifically related to the institution need to be addressed. This includes the need to consider specific requirements from local or international accreditation bodies.
  • When the number of participant is large making it more cost effective to offer an “in-house” program than to send the participants to a public program.
  • When the training is to be offered in a specific country other than the UAE
  • When there is a need to include within the training specific content and activities which is contextualized to a specific institution/ country.
  • When the training requires to optimally integrating the internal processes and practices of a given institution.
  • When there is a need to change culture, create synergies between divisions and/ or build team spirit among participants.

CLICKS is keen on engaging with institution requesting tailored programs beyond the program delivery and jointly work with them on developing an impact assessment approach to measure the impact of the program on improving the culture, skills and competencies of the participants in their workplace.

Institutions interested in an ‘in-house’ tailored Program are kindly requested to:

Step 1: Visit the Center’s Portfolio of Capacity Building Programs: to know more about our core areas of expertise. Any of these programs can be delivered ‘in-house’ and can be contextualized to meet the specific needs and requirements of an institution.

Step 2: Once a specific program(s) is selected, the Online Requirements Analysis Form will need to be filled and submitted to the Center. The Form shall ideally be filled by one of the key representatives of the institution who possesses the necessary knowledge about the audience for whom the program will be delivered and the institutional context. The information provided will primarily be used to enable the Center to submit a sound and responsive proposal.

Step 3: Upon receiving the Form, the Center will respond with a formal proposal that shall be sent within 3-5 working days. The proposal submitted will include both the technical and financial aspects. The requesting institution will have a period stipulated within the proposal to formally respond. If for some reasons you have not received a response after 5 working days, please email us at

Step 4: If the proposal was approved by the requesting institution, the necessary steps will be taken to coordinate with the university/ college to gather further information, develop the content and prepare for the delivery of the program on the dates mutually agreed upon. The institution will need to assign one person with whom CLICKS’s staff may liaise.

If an institution is interested in a program which is not listed as part of our current portfolio of programs yet is aligned with one of our five core areas of expertise of the Center, you may contact us at: with details on the program your institution requires. Such details must include the program title, main topics to cover, estimated number of days, and information about the target audience. This will help us determine whether the Center can design, develop and deliver the program in accordance to the institution’s needs.

Jointly co-branded certificates of attendance are awarded to all participants based on attendance of participants to all days of the program.