3 Hours Webinar
Date: 2nd May, 2020
Time: 14:00- 17:00 UAE Time | GMT 10:00-13:00
Webinar Fee : 99 USD
Higher education institutions are now more than any time coping with severe disruptions amid the coronavirus pandemic. In response to this evolving crisis, these institutions, which was enjoying not long ago a relatively stable working environment, are now shifting, and many leaders are scrambling to support their faculty, staff, and students. One of the areas affected by this crisis is student support services. Undoubtedly, it is challenging institutions to review the vital role this function can play in times where working remotely has become the new normal and student services such as academic advising, counselling and orientation, have to shift entirely online. A challenge not many institutions have been ready to face.
The main questions we ask in this webinar are: how can student services support divisions accelerate adaptation of technology to facilitate access and increase service efficiency and effectiveness in times of uncertainty? What are the critical services that must continue to successfully maintain an operationally fit division? How to humanize student support services during the Covid-19 pandemic? What are the policy changes needed to mitigate the threat of this crisis? What are the core competencies required for student services’ leaders and professionals in times of crisis?
This webinar addresses these questions and others in an interactive way providing opportunities for the participants to share experiences and address real issues being faced during the Covid -19 pandemic. The webinar will also expose participants to cases and lesson learnt from institutions adopting various student support strategies to reduce the impact of this pandemic.
At the end of the webinar, participant should be able to:
- Discuss the new challenges facing student services and their implications for student learning, retention, progress and success;
- Explore how student services divisions can accelerate the adoption of technology to transform their services and work processes
- Discuss policy changes needed to mitigate the risk of Covid-19 pandemic
- Priorities the critical services and activities as part of the division’s business continuity plan
- Determine the enabling competencies for a successful student services division in time of crisis
- New challenges facing student services and their impact on the mission of the institution
- Innovation and technology as key imperatives to a responsive student services function
- Policy changes and adaptation in time of crisis
- Identifying critical business activities and processes for effective response to Covid-19 outbreak
- Humanizing student support during crisis
- Working remotely: ensuring staff well-being and productivity
- Critical competencies for a successful student services division in time of crisis
Mr. Mokhtar Benhadria, Malaysia
Mokhtar Benhadria, Malaysia
Head of Quality Assurance Division at International Centre for Education in Islamic Finance (INCEIF), Kuala Lumpur