BUILDING A SUSTAINABLE QUALITY CULTURE: A STRATEGIC APPROACH TO QUALITY ASSURANCE & ENHANCEMENT
How can Higher Education Institutions go beyond the momentary, sometimes reactive accreditation process to develop a proactive, sustainable, stakeholder-driven internal quality system and culture? This program will provide hands-on tools, techniques and case studies for effectively planning, continually assessing (auditing) and improving academic, academic support and administrative processes and activities. In addition, the program, will examine the question of how to sustain the journey of quality once accreditation has been achieved; participants will explore how to go about building an institution-wide culture which facilitates evidence-based assessment and improvement, while being responsive to the needs of stakeholders and working towards future requirements for external assessment and accreditation.
The program is aimed at Directors, Managers and staff working within Effectiveness, Institutional Research, Quality Assurance and Accreditation Offices in Higher Education Institutions. It may also be appropriate to Deans of Schools and Colleges, Directors of student support services, heads of administrative divisions and other departments involved with quality monitoring.