Student support and academic advising contribute directly to the quality of the learning experience, to the academic and personal success of students and to the overall student satisfaction with their learning journey.

Numerous studies indicate that some of the most critical factors contributing to student retention and success beyond the quality of teaching and learning is the quality and the responsiveness of the student support systems within higher education institutions. The pandemic has further amplified the importance of the role of such divisions and units.

The work of student affairs is grounded in a belief that is must be holistic, intersectional, collaborative practices to support and develop students. Similarly, academic advising plays a pivotal role in student success and in helping students shaped their personal, career and academic goals.

CLICKS over the years have been working with HEIs in promoting and supporting the planning and delivery of holistic student centric services and programs as well as institutionalizing and re-considering the role of academic advising and shifting it from a service primarily concerned with course selection, registration and scheduling to more meaningful learning experience that contributes to student development. It has provided over the years both professional development opportunities for those working in student affairs and academic advising as well as consulting and mentoring services to those institutions wanting to re-think its overall student life cycle and find means through which it can positively impact on the student journey and student success.

CLICKS have started working with Higher Education Institutions on supporting the development of knowledge, skills and competencies of those working in student affairs and serving as academic advisors since 2014. To that extent, it has designed various programs around the notion of planning and developing ‘fit-for -purpose’ student services and academic advising programs that contribute to student success.  This includes facilitating training program on planning and implementing effective student affairs, developing inclusive learning environments, addressing student health and well-being post the pandemic, civic engagement, academic advising (both at a system level and at the level of academic advisors) , among others.

These practical “hands-on” training programs ranging from a half day webinar to a 2-3 days face to face workshop have been designed to support those working in student affairs/ services as well as academic advisors.

All training programs can be delivered completely online, face to face or following a hybrid approach combining both in-person and online training. They may be offered as part of the schedule public programs of the center or can be delivered in-house.

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  • Planning, implementing and assessing student affairs, this includes advising and guideline institutions on aspects of strategic planning, communications and working with other departments, organizational design, using technology to provide on-demand services, crisis management, etc. among others.
  • On-demand mentorship services for those leading student affairs and academic advising and around the concept of creating a holistic and integrated student life cycle that contributes to student success
  • Institutionalizing academic advising through the creating of the right culture and systems to support academic advising that leads to student success
  • Advise on aspects of students’ mental health and well-being and how to create inclusive learning environments that promote equity, inclusion and takes into account student diversity.
  • Advising on aspects of student civic engagement and how to develop students into engaged and active community members.
  • Upskilling and re-skilling staff and administrators working in student services as well as academic advising